We are dedicated to providing a high quality service and want to maintain this at all times. If you are not satisfied with our service, please contact us immediately, quoting your policy details, so we can deal with your complaint as soon as possible.
The Customer Service Manager
An Post Insurance Travel Insurance
OSG
Merrion Hall
Sandymount
Dublin 04
By phone: (from 09:00 to 17.00 on weekdays) 1800 719 087 or if calling from outside Ireland 353 (0)1 440 2797
By email: anpostinsurance.travel@chubb.com
We do not recommend you send financial or personal sensitive details via email as it may not be secure whilst in the public domain.
Should you remain dissatisfied you can ask the Financial Services and Pensions Ombudsman to review your case.
Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Tel: (01) 567 7000
Email: info@fspo.ie
Website: www.fspo.ie
European Online Dispute Resolution Platform
If you arranged your policy with us online and have been unable to contact us you may wish to register your complaint through the Online Dispute Resolution platform.
Your complaint will then be re-directed to the Financial Services and Pensions Ombudsman and to us to resolve. There may be a short delay before we receive it.